PROFESSIONAL SUMMARY

IT Specialist and Military Veteran with an Active Secret Security Clearance and 5+ years of experience in Windows Administration, Network Management and Telecommunications . Accomplished measurable results while serving and leading teams in heavy, dynamic, fast - paced IT support demanding environments. Experience derived from conducting domestic projects and global operations for the Department of Defense. Managed risk/recovery procedures upon multiple lines to protect assets property and equipment valued over $10M while meeting IT standards and expectations of senior leadership.  Recipient of multiple awards for outstanding performance and professionalism while serving in the United States Army. Career supported by Federal references and multiple technical certifications.

Quick Comprehensive Background

·  Desktop/Laptop Support ·  Printer/MFP Support	·  Active Directory ·  Cisco Router & Switches	·  O365/Cloud Support ·  Imaging/Application Support
·  Information Assurance ·  VOIP	·  Wifi Concepts ·  Radio/Satellite Repair+Ops	·  Microsoft Office Suite ·  IPhone/Android Support

 

PROFESSIONAL EXPERIENCE

 

Keiser University

Full Time Student  - Computer Science                                                                                                                         2016

Seeking Full time and Part Time

 

HCA Healthcare – Atlantis, FL                            2015

Technical Analyst I & II

Managed incident and repair inquiries for facility computer systems and maintained incident records to ensure completed requests.

·  Received and responded to 100+ Remedy incident tickets weekly related to division and facility computer systems resulting in excellent customer service feedback

·  Installed and repaired facility and division technology and security equipment and software to HCA, JFK Medical Center, Northwest Medical Center, and IT&S standards and guidelines

·  Oversaw various projects, installation, imaging and maintenance for desktop, personal computers, thin clients, printers, tablets, IPhones and related software for a large medical facility to ensure staff and patient support

·  Tracked and maintained documentation for each incident, request, and response; acted as the higher tier for complex problems.

·  Cooperated with customers, service desk technician, and technical services personnel to maintain the highest level of coordinated technical support possible

 

UNITED STATES ARMY RESERVES – FL                  2014 – Present

Information Technology Engineer

Supports computer systems and operations by serving as Technology Specialist for a specific organization within the Federal Government.

·  Oversaw team of 4 serving desktop, network, and telecommunication solutions for Military operations for approximately 200 Federal employees to ensure continued productivity and readiness

·  Trains safe computer use and information security practices through training groups and standard annual presentations

 

 

 

 

___________________________________________________________ALEJANDRO NARVAEZ, PAGE 2

 

UNITED STATES ARMY Active Duty                                                                                      2008 – 2014             

IT Specialist & Telecommunications Engineer

Oversaw computer systems solutions and operations in a central troubleshooting response unit serving multiple enterprise groups within the United States Army. Maintained successful Tech Support teams and met SLAs .

·  Installed and performed maintenance on desktops, laptops, printers, servers, and satellites systems

 

·  Performed administrator duties for Windows Systems in support of continued operations for approximately 500 unique users a month.

·  Responded to high volumes of problem ticket using Remedy both during and after standard business hours while taking 500 calls per week with a problem resolution rate above 90%

·  Conducted approximately 25 IA and safe practices trainings to ensure the safeguarding of information; assisted senior technicians in the creation/presentation of IT practices standards and rules

·  Maintained Voice Over Internet Protocol (VOIP) capabilities and other tele- and video conferencing

·  Commended by leadership for achieving highest organizational efficiency within deployment organization while serving as the Communications Chief 

 

 

EDUCATION / CERTIFICATIONS

 

New Horizons Computer Learning Center

Philip Randolph Academy of Technology

MCSA Training

CCNA Training

A+ Certification

Net+ Certification

Security+ Certification
MCTS Certification

MCP Certification

 

NOTABLE AWARDS

 

Afghanistan Campaign Medal

Army Commendation Medal (x2)

Army Achievement Medal (x3)

Korea Defense Service Medal

More upon request

 

TECHNICAL SKILLS

 

Mac / Microsoft Windows (95, 98, XP, Vista, 7, 8 10), Server R2 2012, Linux (Ubuntu, Red Hat, Fedora, SUSE) Microsoft Office Suite (2007, 2010, 2013), Office 365, SharePoint, SCCM, Active Directory, Dameware, Remedy, CISCO Routers/Switches, Thin Clients, VOIP, Call Manager, TCP/IP, HTTP, DNS, Routing RIP, OSPF, FTP, Encryption/Decryption